Service Level Packages

  Silver Essential
Package		 Gold Assurance
Package		 Platinum Strategic
Package
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Server Maintenance check check check
Desktop Support check check check
Remote Desktop Support check check check
Travel Fee Costs check check check
EMR/Billing Maintenance & Management cross check check
Workstation Management cross check check
Total System Patch Management cross check check
Total System Anti-Virus Management cross check check
Yearly Architectural Review/Analysis cross check check
Quarterly Security Review cross check check
Bi-annual Disaster Recovery Review cross check check
Comprehensive Disaster Recovery Validation cross check check
Site Visits (as needed) cross check check
Network Documentation cross check check
HIPPA Electronic Implimentation & Enforcement cross check check
EMR Upgrade/Migration cross cross check
Scheduled Site Visits cross cross check
Comprehensive Network Documentation cross cross check
Complete Technology Procurement cross cross check
Life-cycle Asset Management cross cross check
24/7 Dedicated Senior Engineer Availability cross cross check